Question 1

How to make an order? How do they work?

Accepted Answer

~ You can order directly from the website and it will take payment, or you can order from the Etsy shop: https://www.etsy.com/shop/ShopTheGraveyard

~ or you can Create an order inquiry by email @ thegraveyardshop@outlook.com using the contact form or direct message on instagram at @thegraveyardshop https://www.instagram.com/thegraveyardshop?igsh=MWdjenhydmk4ZG8xMA%3D%3D&utm_source=qr

using this method, once we have discussed your order and you pay, the materials are purchased and are shipped to the shop, once the materials arrive at the shop (should take around 1-3 weeks) then the order is started. A email will be sent for further shipping information. The order creation will take another 1-4 weeks.

With that being said, depending on how many orders I receive, orders can take up to a month to be produced and than another week for shipping time, I don't like to rush orders as they don't come out as nice and it would be delaying other customers orders, so please do not ask for rushed or expedited items!! This is slow fashion :)

Question 2

What is made to order? Can you ship early?

Accepted Answer

Made to order means that the orders are started once the payment is received, this includes waiting for the materials to arrive because I order them with the payment and then once all materials for the items are collected, I begin the order, you'll know when your order is started/getting ready to ship because you will receive tracking via email. Please be aware this creation process can take 2-5 weeks, sometimes up to a month depending on how many orders I get. Another week should be dedicated to shipping as well, I am very sorry for any delays but all items are handmade and are crafted by just 1 single person and I do want to make sure all items are in good condition.

With this in mind, I do not do rush orders and I try to make this clear in the descriptions of all of the items that sometimes the materials can be delayed getting to the shop, so I can't guarentee anything will arrive by a certain time. However I recommend ordering a month or more before an event if you plan on ordering something for an event. If you reach out via email it's possible if it's a small item we can discuss faster shipping.

Question 3

What are the shipping rates? Do you ship internationally?

Accepted Answer

Shipping price will be calculated when you're ready to order and shipping rates depend on the region and size of cyberlox.

Here is a chart below in case the website cannot calculate shipping region for you, if you have any issues making an order, just reach out via email or order inquiry and it can be calculated on my end or using a back up rate.

Shipping Rates Plain Cyberlox Back Up: 
1. Domestic | Cheapest: $6.45 USD
 USPS Ground Advantage 1-5 Business Days  
2. Faster |  $7.06 USD 
USPS Priority Mail 2-3 Business Days
3. International | Cheapest: $21.47 USD
 UPS Worldwide Expedited 
 Package Dimensions: 12 x 15.5  0.5 lbs

Regional Rates using UPS Worldwide Expedited 
Australia:  Cheapest $21.37   
Netherlands: Cheapest $19.15

Shipping Rates Pre-Design or Commission Cyberlox Back Up:
1.  Domestic Cheapest: $6.45 USD 
USPS Ground Advantage 1-5 Business Days 
2. Faster:  $7.06 USD
 USPS Priority Mail 2-3 Business Days  
3. International:  Cheapest: $21.47 USD 
First Class Package International 
 Package Dimensions: 16 x 16 x 4  0.5 lb

I can ship to more countries! Just ask and I can give you a rate. If the website cannot calculate, you can try to order on the etsy shop, buyer fees apply however on their website.  
https://www.etsy.com/shop/ShopTheGraveyard

Question 4

What are the accepted payment methods?

Accepted Answer

You can pay with paypal, venmo, zelle, apple pay, or cashapp.

Question 5

What is the cost breakdown for cyberlox?

Accepted Answer

Depending on the style of cyberlox

Plain Cyberlox (starting at $44.70 USD)
Contains: 
Elastic band - $5
16 mm crin - $20 + shipping internationally
- some color crin cost more

Pre-Made Design (starting at $55.75 USD)
Contains:
Skinny crin - x3 $6
16 mm crin - 10 + shipping internationally 
eva foam - $8
ribbons - $5
plastic lacing - $4
rexlace - $2
zipties - $5
glue - $2
elastic band -$5

- production time ~ 2-3 weeks
- shipping time ~ typically 3-5 business days

Commissions:
I also take commissions if you want a different design with different materials but the price estimate will vary
- my base commission price is $60.75 (not including shipping)
- it can cost more depending on the materials used. ex: mixing skinny crin with big crin will cost more
- Check the commission page for available customizations and pricing.

Question 6

Why didn't I get a receipt or an invoice after I paid?

Accepted Answer

If you bought something here on the shop website, I only recently switched on automated receipts, so I apologize if you made an order before 5/18/26, if you need an invoice however or a receipt just email the shop and I can make sure you get one sent to you. Again I'm so sorry about this issue but I want customers to rest assured I do see all orders from the shop. 
Contact Email: thegraveyardshop@outlook.com

Question 7

Why is my order is taking longer than expected?

Accepted Answer

I recently dealt with the shop getting suspended wrongfully on  Etsy and had several active orders in progress during that time period. They did not get back to me about it for over an entire month so I had to delay those etsy orders from March all the way until the first week of may. This caused me to be a week behind on my website orders which I apologize deeply for but I did not have control over as I lost access to all order information for my etsy orders once I was suspended. I have since fulfilled all of the delayed Etsy orders and am currently back to shop orders as of May 10th, I am working as hard as possible to fulfill orders as soon as possible so if you have an order and have not received any shipping updates that is why but you will soon!

I encourage anyone who has made an order to keep having some patience and understanding and appreciate everyone who has so far. I do my best to make sure orders are perfect and that customers are satisfied and that can be hard as 1 person and when unforeseen challenges like this come up.. If you have any questions about your order please feel free to reach out via email thegraveyardshop@outlook.com

Question 8

What is your cancellation or refund policy?

Accepted Answer

As a small business who specializes in made to order custom items, I cannot accept any cancellations and typically do not issue refunds. Once the order is made I purchase the materials with the money and then once I get the materials which can take 1-2 weeks it takes me a couple days to make the item. If you are planning on making an order please understand that this isn't a massive corporation so if you decide to change your mind last minute because you don't want it anymore, it does affect the business, sorry!

I also do not accept returns, so once a product is worn, I can no longer resell it. I do however offer refunds if the item is damaged during shipping, but I will need evidence of the damaged item so I can create a claim ticket via post office. If you no longer want the item after this you can either keep it or send it back to me, I will be able to create a return shipping label.

With this being said, please DO NOT chargeback your payment if you cannot get a refund, the policies are in place for this reason and it causes me to lose more money any time a case is opened.

Question 9

How do I wear Cyberlox?

Accepted Answer

You can either tie the elastic band onto your hair around a bun or 2 buns, or if don't want to use your hair you can use a panty hose to tie the cyberlox onto~

Tutorial here: https://www.tiktok.com/t/ZP8Bm1uRN/

Question 10

How are Cyberlox made?

Accepted Answer

The tubular crin is tied onto a thick flexible and stretchy fabric band. This band can then be tied onto hair or some kind of bun shape like pantyhose. 
The fabric band has a strong grip and won't fall off the hair/bun when tied properly. 
EVA foam belts are attached to some cyberlox pairs using zipties.

How to make your own cyberlox step by step

FAQ

Commonly Asked Questions